Returns and Exchanges

We want you to be thrilled with your Legato Frames—and excited to tell your friends and family about them.

If you’re not completely satisfied with your purchase for any reason, you may return your Legato Frames within our 45-day risk-free trial period for a full refund of the purchase price. This includes your Frames and any prescription or non-prescription lenses purchased directly from Legato as part of your original order. 

If you’d prefer a different option, you may also exchange your Legato Frames or lenses at any time during the 45-day trial period. You may exchange for a different frame style or available lens option. If the replacement product costs more than your original purchase, you will only be responsible for paying the difference. If the replacement product costs less, we will refund the difference. 

The 45-day return and exchange period begins on the date your order is delivered, as shown by the carrier’s delivery confirmation. For eligible returns or exchanges, Legato will provide a prepaid shipping label so you can return your product at no cost. 

To start a return or exchange, please contact Legato Customer Support at 1-866-4LEGATO (453-4286). 

This 45-day return and exchange policy applies only to products purchased directly from www.legatohearing.com. If you purchased your Legato Frames or lenses from an authorized retailer, eye care provider, hearing care provider, or other third-party seller, that seller’s return and exchange policy will apply.