FAQs

Everything you need to know about hearing better, looking great, and getting started.

Getting started

Are Legato Frames right for me?

What are Legato Frames?

Legato Frames are premium eyewear with advanced hearing assistance built in. Our patented SpeechSense™ AI picks out the voices around you and brings them forward, so conversations are easier to follow, even in a busy restaurant.

There’s nothing in your ears, no cameras, and no recording. Just great glasses and clearer conversations.

Who are they designed for?

Legato Frames are designed for adults 18 and older who have to work a little harder to keep up with conversations, especially in groups or noisy places.

If you find yourself leaning in, asking people to repeat themselves, or skipping the loud restaurant, Legato Frames can help you stay in the conversation.

How are Legato Frames different from traditional hearing aids?

Traditional hearing aids sit in or behind your ears and are something you have to remember to put in. Legato Frames are something you already wear.

The hearing technology is built into premium eyewear, sound plays through open-ear speakers, and there’s nothing in your ears. And at a fraction of the price of leading prescription hearing aids, better hearing is far easier to try.

Do I need a hearing test to use them?

No. You don’t need a hearing test or an appointment to get started. You’ll just choose your lenses: prescription, Progressive Readers, readers, or non-prescription.

Can I use my own prescription?

Yes. Legato Frames work with virtually all lens prescriptions. You can upload your prescription or enter it manually at checkout.

Experience & Performance

What are Legato Frames like to wear?

How well do they work in noisy places?

This is where Legato Frames shine.

SpeechSense™ AI doesn’t just make everything louder. It recognizes speech, reduces background noise, and brings voices forward in real time. The result is conversations you can actually follow, even when the room gets loud.

Will I hear everything around me, or just voices?

Both. Because Legato Frames are open-ear, you still hear the world around you naturally. They simply separate the speech around you and make it clearer.

Does it sound natural?

Yes. Legato Frames don’t block or change the sounds you normally hear. They bring voices forward, so listening feels easier and more natural, not louder or overwhelming.

Can I adjust what I hear?

Yes. Use the volume rocker on the left arm to turn things up or down, and the multifunction button on the right arm to mute hearing assistance or control music and calls.

For more control, use the free Legato companion app on iOS or Android.

Do Legato Frames help if my hearing isn’t “that bad”?

Yes. That’s exactly who they’re made for. Legato Frames are designed for everyday moments when hearing takes a little more effort, like dinners out, family gatherings, meetings, and events.

Can Legato Frames record video or audio?

No. Unlike other smart eyewear, Legato Frames have no cameras and can’t record your conversations. Your privacy, and the privacy of the people around you, stays protected.

Product

How do Legato Frames work?

How long does the battery last?

10+ hours of continuous hearing assistance on a single charge.

When you mute hearing assistance with the on-device button, your Frames use very little power and can last more than 30 hours.

How do I charge them?

Just set your Frames on the included wireless charging pad. A full charge takes about 2 hours, and a 30-minute quick charge gives you about 2 more hours of use.

Charge them overnight and they’re ready when you are.

Do they connect to my phone?

Yes. Legato Frames use Bluetooth LE to connect to the free Legato companion app on iOS and Android. You can also stream music, podcasts, and calls straight through your glasses.

Are they comfortable enough to wear all day?

Yes. Our frames start at just 27 grams and are designed for all-day wear. They look and feel like your favorite pair of glasses, because that’s what they are.

Ordering & support

What if they’re not right for me?

Try Legato Frames in your everyday life, risk-free. If they’re not right for you, return them within 45 days for a refund.

Is there a warranty?

Yes. Every pair includes a one-year limited warranty against defects in materials and workmanship.

You can add Legato Care within 45 days of purchase to extend your coverage to three years and add protection against accidental breakage, loss, theft, and damage beyond repair.

See warranty details

Do you offer support?

Always. Every pair of Legato Frames includes lifetime customer support, with expert guidance from our on-staff audiologist whenever you need it.

How long does shipping take?

Orders with prescription lenses arrive in 5–10 days on average. We’ll keep you updated at every step, so you always know when your Frames will arrive.

Didn’t find your answer?

Risk-free trial
45 day money-back guarantee
Support
Lifetime support included
Warranty
Up to 3 year warranty
Speech-in-Noise
Exceptional hearing performance

Still have a question? Hear it for yourself.

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