Legato Care Extended Protection Plan

Effective Date: July 22, 2026 


Overview
Legato Audio, Inc. (“Legato”, “we”, “our”, or “us”) provides this Legato Care Extended Protection Plan (“Legato Care”), which extends the Legato Frames Limited Warranty from one (1) year to three (3) years and adds the protection, as set forth below, against accidental breakage, loss, theft, or damage beyond repair.

Coverage is available only within 45-days of original purchase, applies only to the original purchaser, and is non-transferable. 


Extended Warranty 
Frames and included accessories are covered under the same terms as the Legato Frames Limited Warranty for a total of three (3) years from the date of original purchase. 


Unlimited Repair Benefit 
During the three-year Protection Plan period, Legato will repair the covered Product an unlimited number of times when, in Legato’s reasonable judgment, the Product can be restored to normal operating condition.   


Covered repairs include accidental damage as well as mechanical failures not otherwise covered under the Legato Frames Limited Warranty. A flat repair fee applies to repairs falling outside the Legato Frames Limited Warranty. 


Typical repairs include broken hinges and bent/damaged front frame.

Repair Fees  
Repairs are subject to the following fees: 

•  Warranty repair (manufacturing defect):  $0
• Non-warranty repair under Legato Care (accidental breakage):  $49

Repairs may be performed using new or refurbished parts.

 

One-Time Theft/Loss/Damage Protection Benefit
In addition to the unlimited repair benefit, Legato will replace the covered Product one time during the three-year period for: 

  • Theft 
  • Loss
  • Accidental damage beyond economical repair

 

Definition of Beyond Economical Repair 
Damage beyond economical repair means that, in Legato's reasonable judgment, the cost or complexity of repairing the Frames would equal or exceed the cost of providing a replacement Product, or the Product cannot be restored to meet Legato's performance and safety standards. 

 

Theft/Loss/Damage Replacement Fee
One-time theft/loss/damage claims are subject to the following fees: 

• Replacement includes non-prescription/reader or prescription lenses supplied by Legato:

 $499

• Replacement includes no lenses or plano (non-corrective) lenses supplied by Legato

 $299

 

Replacement products be new, refurbished, or an equivalent current model. 


Eye Care Provider Purchases 
If a participating eye care provider replaces the customer's prescription lenses at no charge, Legato will replace only the Frames, and the frame-only co-payment applies. 

 

Exclusions 
The following are excluded from coverage:  cosmetic damage, intentional damage, fraud, 
unexplained disappearance where fraud is reasonably suspected, claims after expiration, or more than one protection claim.

 

Legato Care Claims 
To submit a claim, customers must contact Legato Customer Support at 1-866-4LEGATO (1-866-453-4286) with a description of the issue. We may also require you to provide proof of purchase, provide photos of the product, provide a police report for theft, a loss affidavit for loss, and return of damaged Frames for repair or inspection.

 

Shipping 
Legato covers return shipping within the United States for approved Legato Care claims.

 

Relationship to Other Warranties 
This Legato Care Extended Protection Plan supplements the Legato Frames Limited Warranty and Legato Lens Limited Warranty. If a conflict exists, this Protection Plan governs only with respect to its additional benefits and does not reduce coverage provided by the other warranties.